Request ZOOP Account Deletion

If you can use the app

You can request account deletion directly in the ZOOP app.

My Page
→ Account Settings
→ Delete Account

If you can't use the app

If you've deleted the app or can't sign in,
you can request account deletion using the form below.

How deletion works

When you request deletion, your account is scheduled for deletion and signed out on all devices, and the deletion process begins after a 7-day grace period.
If you cancel the request during the grace period, your personal information is kept as is.

Data that is deleted

Once deletion is complete, we delete your account, profile, social login links, terms consent history, referral relationships, notifications, shipping addresses, login records, and similar data, except for the retained items below. Your profile image files are also deleted.

Data that is retained and for how long

The following information is retained for the periods below, regardless of account deletion, for legal compliance, dispute handling, and fraud prevention, and is then destroyed.

• Records of contracts or withdrawal of offers: 5 years (Article 6, Korean E-Commerce Consumer Protection Act)
• Records of payment and supply of goods (including payment and deposit request records), shop order and delivery information: 5 years (Article 6, E-Commerce Consumer Protection Act)
• Membership and mileage transaction ledgers and ETICLE conversion records (including wallet addresses and transaction IDs): 5 years (Article 6, E-Commerce Consumer Protection Act; Article 85-3, Framework Act on National Taxes)
• Distributor settlement records (including buyer identifiers): 5 years (Article 85-3, Framework Act on National Taxes)
• 1:1 inquiries and attached images, records of consumer complaints or dispute handling: 3 years (Article 6, E-Commerce Consumer Protection Act)
• Login attempt records (email, IP): 1 year (fraud prevention and service security)
• Deletion reasons and deletion statistics: kept for 1 year from the deletion date, then kept only as statistics with member identifiers removed
• Operator action records (audit logs): 5 years (dispute handling and safe processing)
• Wallet addresses, transfer amounts, and transaction IDs recorded on the public blockchain through ETICLE conversion cannot be modified or deleted by anyone, so they are not deleted even after your account is deleted.

For details, see Articles 3, 7, and 8 of the Privacy Policy. (This is a translation; the Korean original prevails.)